Theives and ****s

At the end of January, I booked a flight through SAA. Immediately after I paid for this ticket, the flight was cancelled. I then logged a refund, and received no communication that the refund was processed. I called and was told that they are processing the refund, it will be completed in a few days, and a formal communication of this will be sent. No communication was sent. We’re now at the start of April (well past the 60-day refund window), and I still haven’t received anything.

Trying to follow up has been a nightmare. There’s no way to reach the refunds department. Reservations gave me another number to call, which just routes straight back to reservations. I’ve been stuck in this loop for the past 3 weeks every time I try.

All of this for a flight that they cancelled.

I would avoid SAA at all costs in future.

Opening HelloPeter and seeing the abysmal rating at least confirms I’m not the only one dealing with this.