Theft from luggage / no response to complaint

My wife flew back from Canada, and ended up at KSIA but her bag was still in JNB.<br> <br> SAA luggage desk arranged for the bag to be brought in on a later flight, and I collected<br> it the next morning as I had to pass by KSIA en-route to work.<br> <br> The small padlock that had been on the bag was missing -- and two cellphones &<br> a small piece of jewelery that was a gift from a friend in Canada to my daughter were<br> all missing, but the bag was otherwise carefully packed.<br> <br> Two things: although there is some financial loss, what enrages me is that somewhere<br> in the luggage handling chain, workers are essentially pilfering trinkets for sport, as none<br> of the items would be of intrinsic resale value (these were low-end phones, However,<br> we have giant pain with SIM swaps, etc.) Clearly the securityi is **** if it is worthwhile <br> for these guys to ***** trinkets -- the risk of being caught must be less-than-minimal.<br> <br> Second: after phoning the people on the luggage desk at KSIA, they told me to email<br> customercare@flysaa -- I did, and no response.