The worst customer service of any airline

How sad to watch our national carrier be reduced to the shell it once was. I feel so sorry for the competent staff that are left, trying to do what they can with crumbling rot from the top. The customer service is non existent. Getting answers like "we haven't answered your email because there is a two month backlog" is just pathetic. Call centre is the same. Check in staff the same. The only people facing staff that seem to be doing their jobs are the flight crew.