The Attitude !!

I am under the impression that the check in time closes 40 minutes before departure, I was flying from east London to JHB yesterday I got to the airport at 11:25 my flight was to depart at 12:05 to my surprise I was advised that the check in is closed please advise?

The well-presented nice lady at the check in counter advised me to go to ticket sales for more details as she also thinks all the flights are fully booked for the day.

When I got there I was assisted by a lady and her name is Sandra. I don’t know if she got up on the wrong side of the bed or she was having a bad day, she literally messed my day up,i'm still confused as to why would she be so mean before we could even talk about what I came there for.

Sandra was not polite at all, I got to the sales counter greeted and told her I am from the check-in desk and was told the check in time has been closed so I should come to their side for assistance , she then asked me: ( exact words she used ) “ SO WHAT DO YOU WANT, NOW CAUSE I CANT GET YOU IN THAT FLIGHT OBVIOUSLY YOU MISSED YOUR FLIGHT“ what an attitude !!!, I never asked her to get me in the flight I was just there for options and for her to explain the process I should take, I felt attacked , I then politely told her yes I understand she can’t get me in the flight and it’s not what I requested her to do , she went on to say YOU NEED TO BOOK THE NEXT FLIGHT , (still with an aggressive pitch and note)

So I was just there confused as to why Sandra behaving like this , is it because i am black? maybe she thinks I won’t be able to pay for the next flight or what exactly?,

I then called the person who booked my flight to advise of the situation, he asked to speak to Sandra so he confirms the amount that we have to pay which we did pay.

I asked Sandra about Multiply rewards as SAA is a partner of multiply ,at this point she was totally agitated, I mean she could have referred me to someone else if she didn’t feel like working.

The lady who was sitting next to Sandra could also point out that Sandra was not in her good space at all, cause she politely stepped in the conversation and asked questions for clarity and I was assisted.

I am not happy about the check-in time and i am Totally not happy about the service I was provided by Sandra I was so disappointed.

The rest of the crew were so great from check in, also in the flight they made me forget about the terrible service I received