Terrible Voyager experience

<p>I am incredibly dissatisfied with SAA Voyager.</p> <p>Thier website is incredibly hard to navigate. I wanted to find out how many miles an Airlink flight would cost and in trying to do that I converted miles into some unexplained certificate?</p> <p>And when I use the call centre my it tells me my pin is incorrect even though it is correct and I tried 3 times. I get through to a call centre agent and they tell me it is over R200 to convert the miles back. This is absurd. How can you try retain customers with such an incredibly complex reward system? </p>