Terrible service horrible administration

<p>I Recently took the opportunity to travel to Cape town via Wonderboom airport after seeing the add on Atterbury road</p> <p> </p> <p>I booked my Ticket for set date after a while I needed to move my ticket to another date</p> <p>phoned SAA and after 20 min 12 min of being on hold with a operator that did not seem to know anything then n manager helped him while we were on the phone agent said everything is done and that there would be a R500 rand cost and I accepted agent asked if they could use same banking details for the change fee I said that would be fine</p> <p> </p> <p>Reaching the airport for my travel there was n problem with the ticket the amount was never deducted</p> <p>according to the office it failed to deduct and I was never notified as to any problem</p> <p> </p> <p>I was forced to buy a new ticket 4 times the normal price I was able to board the plane after contacting the customer service department and after numerous emails the would only refund my original ticket</p> <p> </p> <p>They said it would be refunded in 21 working days</p> <p>I accepted their resolution as I saw that I would get nowhere</p> <p> </p> <p>1 month has passed nothing no further communications</p> <p>this is utterly unacceptable and very poor way of showing what type of company they are</p>