Terrible service as expected

What can I say, SAA wonders why they are in financial difficulties, I just saw why on my flight to Mauritius today.

First of all, when to request for an upgrade to business class, it would cost triple the cost of my ticket and they were empty. I explained that I have a new born and I would appreciate if they could help with an upgrade and the answer was, I will get fired.

Then, an issue with the plane, an hour wait, they then changed gates and double booked the gate. Changed gates again and double booked the gate again. Finally get onto the craft and requested another upgrade. I advised that I fly on SAA every week, but nobody cared to help. Yet, they were empty on business class.

There was no consideration for customer satisfaction at all.

The worst issue is that the night before, I was delayed 2 hours from Gaborone on a SAA Express flight.