Terrible policies and Customer Service

<p>My brother and I planned a trip to Australia in August, and booked our tickets through SAA. My brother's wife unfortunately suddenly passed away, and left him with 2 small boys. We subsequently had to cancel our trip. SAA was informed of the situation and proof was provided more than a month prior to our trip. He was refunded, but I am still waiting for a reply from Judith Toorn, to who the query was allocated. I have sent various emails, to no avail. I am very disgusted with SAA's policy and service, and doubt whether I will ever use them again.</p>