Terrible customer care response

I had made a special meal request for health reasons for my flight. The meal was not available on the flight. I checked with SAA in the Joburg airport and the meal was on the system.

I sent an email on 11 March and I have recieved no response from Customer Care.

I contacted the Twitter page and they responded by telling me to call SAA reservations. Which is difficult since I am out of the country and it's expensive to do a roaming call.

This is such terrible customer care on SAA's part.