Tacking Money that doesnt belong to you

<p> </p> <p>Good day</p> <p> </p> <p>I hope you are all well as my wife and I have not been happy with the service from SAA at all I will never every fly with SAA even if the flight is the cheapest. This whole proses started on the 1st May 2016 at King Sharka int Airport in Durban I booked my wife and son on the 6:30 AM flight to JHB on arrival we get told that the payment has not reflected we then head over to the ticket office as we get told sorry you need to wait till 7:00AM that they need to contact the bank to get an authorization </p> <p>Number for the pending money for the transaction, I explained to the ladies at the desk that my son is sick and needs to get to the hospital in JHB as we live in Alberton. The ladies got hold of the bank got the authorization number there was then an old fashion zipzap manual machine in use.</p> <p> </p> <p>My wife made the 6:30 AM and my son then got admitted at Netcare Clinton Clinic hospital at 9:00 AM, later the following week my wife sees that the money clears out her bank account but till this morning she receives a SMS from the bank saying that an amount of +- R1600,00 has been debited from her account and a couple of days earlier there was a debit for R171,00. Please could you ensure that all the incorrect debited money is refunded to my wife’s banks account by 5:00 pm 18/05/2016 as SAA has now coursed that my wife’s bank account has gone into a negative figure, should SAA fail to do so we will be force to visit our local Police station and of a case against SAA for theft on money that does not belong to SAA. We are more than willing to go to Court to fight this case. </p>