stranded in Luanda

My flight from Luanda to jhb was grounded. I appreciate that these things happen, but what I find unacceptable was the following torturous 39 hours. <br> We were never told what hotel we were going to, what the plan was and when we were expected to fly out.<br> A single bus, a little bigger than a micro bus was sent to shuttle a plane full of passengers with luggage to the hotel. Needless to say this became a 4 hour queuing process.<br> When asking for more information I was told by the saa ground attendant that he was not going to repeat himself. Astounded by his response and insisting on an update he told me to SHUT UP. <br> Dinner and a few drinks at the hotel and the next morning I was presented with a hefty bill, having thought that it would be covered.<br> Then the standing in a queue at the airport for 6 hours began. Jostling for positions in the queue having been told tgat only some of us would make it on the normal scheduled flight out.<br> I lodged a complaint on the saa website but 2 weeks later I have not heard anything other than an automated reference number. <br>