Stollen Items and Bad Service

My name is Romeo Pule Nkwale I travelled using SAA on 18 August 2024, my flight was from Johannesburg to Port Elizabeth (SA419). My boarding time was at 15:15 gate D3 seat 15D. I arrived on time and checked in my bag on time. When I arrived at PE I was told by SAA officials that my bag did not make it to the flight. I was inconvenienced because my chronic medication was in there and when the bag arrived there were two perfumes missing in the bag. I called the complaints number and the consultants were picking the phone up and dropping it before I could get helped. I went back to the airport and the lady that assisted me told me to keep on calling the number until I get helped. I also had to drive back to PE to collect the bag as if this was my problem.