1 reviews | Active since Feb 2017
SOUTH AFRICAN AIRWAYS (SAA) - UNACCOMPANIED MINOR SERVICE
<p>I booked a SAA flight for my 8 years old daughter (Folasade Akinnusi) from Durban to Johannesburg under the "unaccompanied minor" service provided by SAA (Date: 03/01/17, Departure time: 12H00, Ticket number: ETKT ********** 956268, Booking reference: AMADEUS 3TK27L) </p> <p> </p> <p>The flight from Durban to Johannesburg went well, where I received my daughter in the hands of a SAA flight attendant at OR Tambo International Airport</p> <p> </p> <p>The return flight was from Johannesburg to Durban (Date: 08/01/17, Departure time: 12H10, Ticket number: ETKT ********** 956268, Booking reference: AMADEUS 3TK27L) </p> <p> </p> <p>My daughter's mom collected her at King Shaka International Airport, but to her dismay she collected our daughter without a SAA flight attendant there to check credentials of whom was receiving our daughter</p> <p> </p> <p>I sent the 1st email ********** on 08/01/17 informing SAA of what happened at King Shaka International Airport, but no response from SAA. </p> <p> </p> <p>I sent the 2nd email to ********** on 12/01/17 informing SAA of what happened at King Shaka International Airport. I got 2 emails from SAA on the same day (16/01/17), informing me that my inquiry has now been assigned to Philile Gama (Case Reference Number: ********** 80143) and also by Ikram Senena (Case Reference Number: ********** 78863), and that it will take 10 working days for SAA to respond back to me.</p> <p> </p> <p>That meant from 16/01/17 I would have got a response from SAA on the 27th of January 2017. Unfortunately no response was received by SAA on my complaint. I called SAA customer service number ********** , but no one answers.</p> <p> </p> <p>I sent another email on the 6th of February 2017 informimg SAA of the complaint again and the previous emails I have sent. Up till now no response from SAA.</p> <p> </p> <p>It would be appreciated that Hello Peter assist with this issue in getting a response from SAA. I am not satisfied with the service provided at OR Tambo Airport. We are all aware of child kidnappers, ****** and *** traffickers. We has South African citizens use their service beacuse of the trust, peace of mind we have in SAA and also supporting our national airline.</p> <p> </p> <p>Hello Peter assistance here will be appreciated</p> <p> </p> <p>Regards</p> <p> </p> <p>Akinnusi</p> <p> </p> <p> ********** 950 </p>