South African Airways Poor Customer Service

<p>I booked a flight with SAA using an agent. The sale was declined and the agent cancelled the purchase. SAA still billed me. I have tried calling and emailing to resolve this every time I call they have a high volume of calls. I have emailed and Veneshree Naidoo was assigned to my case. I have not heard back from her or anyone else. </p> <p> </p> <p>The service or lack of service is shockig! I am trying to book a flight back home and our airline is letting me down!!</p>