South African Airways Is Unprofessional To The Max

I've been living abroad in South Korea for two years and decided to save money on a combined Asiana/SAA flight from Incheon to Cape Town to visit my family. Big mistake. So I flew with Asiana to Hong Kong and switched to SAA from there. I get to OR Tambo and would you believe it - my bags don't come off the carousel. So I go to Baggage Enquiries and they have no idea where my bags are. My bags eventually arrived several hours later in Cape Town. And I later discovered that the locks on my bags were removed and a power bank worth R600 was ****** out of my bag. SAA advised me to make a formal claim for the ****** items and promised my claim would be processed in 21 working days. They finally emailed me on 26 Feb and said my claim was rejected because I was claiming for an 'electronic'. And worse still, the rejection letter they sent me was addressed to someone named 'VMC Lusted'. It''s impossible to reach a consultant on the Customer Care number. So I've resorted to making myself heard by tweeting @flysaa and Face-booking them. I am disgusted with SAA's lack of professionalism and inability to take responsibility for their culpability with my mislaid and ****** luggage.