South African airways baggage employees negligence and travel bag broken

On the 27th of October went to Mauritius and when we arrived my bag was broken. Reported this the same day SAA South Africa did not respond only Mauritius responded. I went to the bag enquiries when we landed in SA and spoke Danzells October, who kept on insisting that I was not supposed to bring the bag but was supposed to bring a bag empty and suggested that I come back the following day.

2nd of November, I called and a nice lady Khabonina assisted me and ensured that my bag gets fetched from where I was because I did not understand why I had to go back to the airport to drop the bag off. I have been calling numerous times, whoever from bag claims kept on calling me, when I return their call they would answer and not say anything until to a point they would ignore my calls.

They stated that they would either replace or repair my bag. A joke of a company, called me to fetch a "replacement bag" put it in a box so that we do not see the size of the bag, the bag is even smaller and does not have space like the bag that was broken.

I've explained that this is not my first experience and it is personal because this is now a second bag in my family being broken and it is lightly taken by the airport management.

I am not interested in any stories because I never asked the airport staff to be negligent about our items, this is a disgrace of a service.