SOUTH AFRICA AIRWAYS POOR SERVICES AND CUSTOMERS NEGLIGENCE

<p>Since 2014, SAA has lost my 23kg bag and ever since I have never heard from them. I filed a complaint, followed all the procedures,have been calling them days and weeks and months but no answers. It's either they put you on hold the whole day throughout the year or just drop the phone on you after a while. And when you decide to go there,the only thing they will say to you is " they are still awaiting for Douala to report on the matter and can't do anything. WHAT A LAME EXCUSE....<br />WHAT NONSENSE...THIS IS MADNESS</p> <p>3 years down the line they have never ever contacted me or emailed me to give me any feedback or whatsoever. Surely SAA doesn't care about the customers and their satisfaction.</p> <p>This is just unacceptable...<br />I want my bag.... I have lost a lot in that bag and to think I have paid an extra fee to get it on the plane on the day of my travelling.</p> <p>What the hell....I am so disapointed and ****ed.</p> <p> </p> <p> </p> <p>r I have waited long enough</p> <p> </p> <p>.</p>