So Angry

<p>After booking a flight from Durban to Harare on your website, the wonderful flysaa.com, I finally got my confirmation and although hideously expensive we confirmed our payment for our flight to Harare. Reservation number 22TRE4. </p> <p>At this pont I will explain that our flight was for a funeral, not exactly holiday material. We were stressed and worried about having paid so much but decided we needed to go. Some time later when I decided to check in online my husband and I were shocked to see that the on line check in was not excepting our reservation code. We found a number to call and after listening to a long speal about how you are updating your credit card system I finally got through to someone. Only to be told after a long time listening to the most hideous hold music, that our reservation is cancelled because we have never used that card to book a ticket before so we cant book. What the hell.... its a credit card...... its got credit.... I just listened to you telling me what a wonderful system you have!!!!! In the end after much pressure and tears we realised that as the prices were rising and the time frame was closing we werent going to be able to make it. SAA you really messed up. You asked for my home number and cell number on booking but you decided to send a colorful e mail to inform me that you have CANCELLED my ticket. If I had not checked in online I would have turned up at the airport 2 hours away with no booking. Use the ****** phone at the very least. Im so upset and devastated that I wont be there to support some very special people as they lay there son to rest because Ive never used this credit card with you before. What the hell.......</p>