Slow service results in losses for passangers

<p>Dear SAA</p> <p> </p> <p>My husband (PS Blom) flew from Jhb to PE on Friday 27 May 2016 at 17:00. On arrival he was still on time for baggage drop off and boarding. The cue at check in moved very slow and was very long. By the time he got to the front they were told that they are too late to get their baggage checked in. No one even attempted to assist in this matter.</p> <p>They had to take it as hand luggage so that the airhostess can take it to the luggage area of the aircraft. Due to this the sharp objects in their luggage was confiscated at the security check. Today 30 May 2016...he flew back to Jhb and went to reclaim his "Leatherman" that was confiscated. The airports security employees were unable to assist. <br /> If the tool was still at security they didn't do the effort to hand it back to my husband. But most probably someone took it....which means it was ******. <br /> </p> <p>Due to the poor service received by SAA on Friday my husband lost a valuable tool…..</p> <p>This is unacceptable and sad that we can’t even expect SAA to go the extra mile.</p> <p> </p> <p>Please provide feedback on how SAA will address this issue</p> <p> </p> <p>Regards</p> <p>CM Blom</p> <p> </p>