Shredded luggage

Several months now, a bunch of tennis emails (type copy/paste)...no proper response...customer service simply does not exist. Several months ago SAA managed to destroy my luggage TWICE (actually destroy is not the word, shredded is a better word). Besides copy/paste responses, nothing happened. No compensation for the luggage, no compensation for several items lost. I have successfully did a campaign with my customers (since we are a tour operator) no longer to fly with SAA nor with their partners (Etimygat) nor with their other branches, simply because I don't want this to happen to my foreign customers. In 2011 and 2013 SAA was already in the media for similar bad customer (do not) care services, looting of luggage and destroying luggage. They have learned zip out of it...why...because the government money tap stays open! Am pretty sure SAA loads passenger aircrafts with bulldozers. LOCAL IS NOT LEKKER!