SHOCKING SERVICE FOR YOUR MONEY

<p>We were 6 delegates travelling in economy class on the 2nd October on flight SA260 to Frankfurt and returned on SA261 from Frankfurt -JHB on the 7 October. As we got onto the flight our earphones did not work, connection problem. We were for an hour on the flight and asked for water, and the hostess said that there are not more water on this flight. This was shocking as I know that according to CAA standards you should have at least 2 Litres of water per passenger. They did not have the required food that was on the menu, not enough chicken for some passengers. This problem accrued on both flights, the water and the food. As we arrived in SA our transport from the aircraft was not arranged by ground staff and we had to wait 20 minutes for the busses to arrive, this is not acceptable. SAA's service is really going down the drain. </p> <p>The hostesses were not helpful or presentable. All your staff are overweight, this should be addressed as hostesses is the window for their company.</p> <p>We paid an enormous amount for our tickets and for value for our money we accepted better service as we have received. I will not recommend to fly with SAA, as their service are not on standard for public and they do not work according to CAA standards. </p> <p>I really expected more of SAA, your standards are shocking.</p> <p> </p>