Shocking Service

To Whom This May Concern,<br> <br> I received the most shocking service from your Call Centre on Friday 10 July 2015, when I was made to wait for over an hour to pay for two bookings, one international and one domestic return flight. Considered the fact that I have made an international call, this was absolutely ridiculous. I eventually got through to a Supervisor who promised to get back to me on the same day, however, three days later, I?m yet to receive a response for the level of service I received.<br> <br> If you wish to follow up on the details of this complaint, you will treat this communication with the priority it now deserves. This pertains booking reference numbers: 8PZSOR & 8PZTZG