Shocking Customer service SAA

11 MArch 2016 - I was not permitted to board my CT to JHB flight for an international flight due to new policy regarding names on my passport that was not printed on the boarding pass. <br> <br> In order to petition a refund with Star Alliance (lufthansa code share), an official response/reason from SAA is required as advised by the customer services on star alliance telephone help line. I wrote to [Email Removed] as advised. <br> 1) NO reply or acknowledgment to date, 1 month later, i cannot petition any money back without this<br> 2) customer respect and service - especially from senior members of staff - SHAMIMA (REFUSED TO GIVE ME HER SURNAME), TEAM LEADER ON DUTY ON 11 MARCH 2015 AT CAPE TOWN INTERNATIONAL SAA TICKET SALES DESK. it is unacceptable that a customer can be ridiculed and plainly ignored by a team leader, neglected to offer me any helpful suggestions or alternative routes for me to pursue other than to say \Sorry its the rule\", she \" cannot help\", she is the only one \" incharge.\"<br> <br> Shocking customer service. not even an automated email reply to acknowledge the email complaint is received.<br> "