Shocking customer service at FLYSAA

Booking with SAA has been a disappointing ordeal. Recently, my reservation was inexplicably canceled without any notification. If I hadn't proactively called to check, I would have been in for a shocking surprise at the airport. Dealing with their call center, especially agent Angela Hlungwane, was a nightmare. The lack of communication was evident as I was asked to redo everything, including a consent form that was previously completed. Despite providing reference numbers and emails, the inconvenience of repeating the process was appalling. The staff, including supervisors, displayed a disappointing lack of empathy. It's disheartening when a reputable airline fails to prioritize basic customer communication and assistance.