Shame on you SAA

<p>Iwas booked on a flight from Johannesburg to Munich - SA 264 on 17 June 2016.<br />i paid the extra R250.00 to secure my seat which was confirmed as 43A. I reconfirmed this on the morning of my flight and all was <br />in order. However, when I received my boarding pass I discovered that I had been moved to row75A . When I challenged this , the supervisor said that the aircraft had been downgraded and that the aircraft was full . I am a paying customer and my confirmed booking had been changed without the decency of contacting me to inform me of this unexpected change .<br />What shocks me the most, is that my R 250.00 rand has not been refunded and this smacks of gross dishonesty !!!!<br /> I sent a complaint to customer care TWO WEEEKS ago and was told that a consultant would contact me regarding the issue. <br />Not a word/ response from anyone - and this doesn't surprise me !!!<br />What an embarrassment this parastatal is and it's no wonder it's in such a financial mess . <br /> Up your game SAA- I want my money returned and a convincing explanation about the unacceptable manner in which you conduct your business.<br /> <br /> <br />Maryke Kilham<br /> </p>