Services rendered are rigid!!!

18 March 2025

I made a booking with SAA airline to travel to Zimbabwe from Johannesburg to travel on 19th and coming back the 21st for a funeral. The burial arrangements changed and had to travel back on the 22rd. So I went on their website to change the dates of travel. Apparently they dont have an online self service function to change your booking. Your have to call their call centre which only outbound. The customer service is something else I had to sit for 2 hours on a call just to get a link for me to pay the top up. The top up was R2300 which was like booking a one way trip to Zimbabwe. They dont do refunds because they are a non refunding airline. After sitting for 2 hours with a consultant who puts you on hold forever I got the link do that the milk your hard earned money. Stay away from this airline they willreap you off. They dont do refund because they dont have humans in mind where plans can change. No online self service. Top ups required are a reap off. Whatever happens DONT USE THIS AIRLINE!!!