Sad experience with SAA

At first I was happy and excited as SAA finally had flights to George, SA. Telephonic conversation to get all the needed information for about 22 min. Had to complete an unaccompanied minor form and send it away, wait an hour and call back to confirm all flights were done. I got an email from "special handling" to ask for daddy's death certificate which I sent and then got a reply email upon which I asked how payment takes place from here. I was told to contact the call center again and ask them to send me the payment link. So I did... got the payment link and then made the payment. At 15:15 I got a call to let me know they can't complete the travel arrangements as the other airline won't confirm the flight. Can't give me a reason and try to blame me and the other airline for the mess up. Now they have to pay back the money and who knows ho long that will take or if I'll get my money at all. And R9100 is not little money.

With less hassle and irritation I booked a flight for my child on the same airline that supposedly couldn't confirm a booking over a live chat and email. No phone calls no nothing... and for cheaper... totally disgusted in SAA and not actually wanting to take responsibility for their mess up.