CV
Christo V

1 reviews | Active since Mar 2009

27 Mar 2018, 14:17

SAA/Voyager just cancel bookings

I fly between Durban and JHB every second week. With Easter on its way, I booked a competitor flight to Jhb and a return flight via SAA as the timing of the flight was perfect. I used my voyager miles and paid the difference with my credit card and then the other flight straight after that.

As I checked into the other flight, I realized that I had not received my e ticket from SAA and called the call center who shrugged it off and referred me to SAA voyager. I sent voyager an email and only received a return call today with no substance and a weak apology, with no intent or will or effort to remedy this mess. Effectively I am now stuck in Gauteng over Easter as my only alternative is a rented car to drive home in the Easter traffic. So from myself as sarcastic as I can be: - Thank you SAA/ Voyager for caring and for letting me know you have a problem on your credit card system before just cancelling my booking. - Thank you SAA/Voyager for the phone calls to tell me that there is a problem and that I should call you back. It would have cost you nothing to follow up. The admin and time to cancel a flight is much more than the R150 odd rand that you had a problem with.

You can imagine how angry I am to be stuck because of a bad attitude.

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