#SAASUCKS

<p>Dear SAA,</p> <p>What a terrible, appalling, outright disgusting experience i had with your Port Elizabeth Airport "Team" and in fact with SAA in whole!!</p> <p>Where do I even begin,</p> <p>Arrived at the Port Elizabeth Airport promptly 2 hours before my check-in time (Advise time). Proceeded to the check-in counter and got myself ready-<br /> BUT WAIT! I didn't get checked into the flight I had BOOKED and PAID for but was advised I had been bumped/downgraded to the 9pm flight. Excuse me?!?!?! 4hours later!</p> <p>Well that is what I said to the assistant behind the counter. "That is how it is, Sir" was her response. "Team leader" standing there: "Nothing we can do" was their response, and no words of comfort, or sympathy or even a fippen LIE!! Tell me anything, tell me WHY! Who decides who can fly and who get thrown off!!? WHY DO YOU GUYS OVERBOOK FLIGHTS!!?? To make it even worse, feeling as irritated as I was I had to stand there and watch them walk away without any explanation!</p> <p>How does a company, that we often read about in the press being in the financial situation that you are, do this to a paying customer/s??? I'm no VIP, but I am a regular traveller around the country and cannot / will not accept this!!! You are a disgrace to the South African People and someone needs to put a stop to this!! Shocking and unacceptable that you guys can dictate people lives and waste their precious time– you don’t know my situation!! There is a reason why I booked my flight the time I did and you took valuable time away from me and I can never have that back and due to that reason and that you don’t give a damn about your customers who is paying your salaries, I will not let this go!!</p> <p>Absolutely no explanation, no comforting, advice, concern, empathy or anything! Just "Deal with it, Sir"</p> <p>Who now will reimburse my additional expenses incurred at Port Elizabeth Airport for those 4 unnecessary hours? My additional parking fees of 4hours at the CPT airport? Who will address this issue and provide me with a reason to why I'm seen as such a worthless client that you can decide when I need to arrive at my destinations!!!??</p> <p>This weekend is definitely the LAST time you will ever catch me on an SAA flight! Last time I will even consider supporting ANYTHING that has to do with SAA. You have lost me as a paying client, and I'm sure there will be a few that read this and feel the same! #SAASUCKS will commence!!</p> <p>I want to know from the following people: Is this the example you guys set from the top – shouldn’t you lead, but instead it looks like everyone there has the same “slapgat” attitude and “don’t care” as long as we get the people’s money!!?? There is such a lack of customer service in this country already and you- SAA has just shown us South Africans that you are right there at the very bottom when it comes to just that!!</p> <p>Mr Musa Zwane- Acting SAA Group Chief Executive Officer?</p> <p>Mr Victor Xaba – Interm Chief Executive Officer SAA Express?</p> <p>Ms Phumeza Nhantsi -Intern Chief Financial Officer?</p> <p>Ms Ruth Kibuuka – Company Secretary?</p> <p>Mr Josua du Plessis – Acting Chief Strategy Officer?</p> <p>Mr Phinda Ncala – Chief Information Officer?</p> <p>Mr Mbongeni Manqele – Acting General Manager: HR?</p> <p>Ms Zuks Ramasia – General Manager: Operations?</p> <p>Mr Aaron Munetsi – General Manager: Commercial?</p> <p>Mr Tleli Makhetha – General Manager: SAA Cargo?</p> <p>Let's see if I even get a response?</p> <p>NOT A HAPPY CUSTOMER AT ALL!! WILL NEVER FLY WITH YOU OR ANY AFFILIATED AIRLINE- #SAASUCKS</p> <p>Three weeks and no call or email – THIS IS SHOCKING! After my social media post went viral – YOU GUYS JUST DON’T GIVE A DAMN ABOUT ANYONE AND ANYTHING!!!!!!!</p> <p> </p> <p>Carel Bezuidenhoud</p>