SAA - Worst Customer Service and Airline

Dear SAA. On the 31st of December 2019, me and my Girlfriend had a connecting flight from Munich to Johannesburg. We booked our tickets through Lufthansa but the flight was operated by SAA - SA0265/136 also LH9542.

This was the worst experience we had, as the aircraft that SAA used was probably one of their 1st Aircrafts, still making use of the remote for you inflight entertainment. Everything was outdated. Althought some of the inflight entertainment systems did work after rebooting the whole system and waiting an hour for it to reboot, most of it didn’t work at all. Not even the reading lights.

It is already expensive to book plane tickets somewhere abroad, at least as a client/passanger you expect to get your money’s worth.

I did contact Lufthansa at *** with my dissatisfaction, where they informed me that my complaint was forwarded to SAA ***

This was done a week ago, still no response from SAA Customer service. I will never book a plane ticket with Lufthansa again if the flight will be operated by SAA. It is sad but true, SAA customer service sucks.