SAA waste of time

I made a booking using voyager miles and paid for the taxes. However I need to cancel. When I called they told me you can’t cancel the ticket. I told them there must be a cancellation fee which I can pay and get some sort of refund. They said no. I’ll love the taxes and all the miles. What nonsense man. Absolutely ridiculous.

I also made another booking a few months ago. I was charged twice. I contacted them many times but no help