SAA Voyager unable to process single transaction

I booked a flight for myself and my family to cape town, my family paying full fare and myself via my voyager miles. Only after I had booked this did I get a call from Voyager saying that their online payment system was not working, and my booking didn't go through, but in the meantime my miles had expired, so they couldn't process the booking. <br> Tsepo - the supposed \manager"at the Voyager call centre promised to get this sorted out from head office and get back to me. <br> <br> A month later and five attempts by myself to get an answer - or even reach Tsepo at the call centre - and I still don't have any more clarity"