SAA Voyager Staff Incompetence

<p>I contacted SAA Voyager 24 March to book tickets using my Voyager miles. 2 return tickets were bought for flights from Johannesburg to Munich return. The consultant advised the amount that I had to pay for airport tax and was advised I needed to buy extra miles. While I was on the phone with consultant sent the 2 itineraries to me showing the 2 flights and I had to check all details and had to confirm them being correct. The amount I had to pay were calculated and displayed on the itinerary. This amount was payed via credit card. Afterwards I only received one e-ticket that was issued. I’ve been trying to sort this out with Voyager since then on a daily basis. I had conversations with the consultant that said the reason was I still did not have enough miles to issue the second ticket. I eventually got hold of his supervisor named Ashveer. Ashveer gave me the option to reverse the payment of the miles I bought but not the airport taxes for the 2nd ticket and told me I can buy a full price ticket at 1.5 times the price I can buy one online now!</p> <p> </p> <p>Today is Wednesday 29th March, I’ve had 3 telephone call to the call center each close to 30 minutes. I have registered on Hallo Peter and wrote this whole complaint listening being on hold. It is rumored that Absa Adams will call me back, however I have my doubts seeing I have not seen any calls returned…..</p> <p> </p> <p>The issue is still open and I’m waiting for SAA Voyagers response and for them to sort this out!!!!!</p>