SAA Voyager Service Centre and lose of flight awards - Poor Service!!!

<p>Email queries are responded to roughly 3 months later.</p> <p> </p> <p>Uninformed about flight options available and deadline has already passed, meaning a loss to me.</p> <p>No description or info provided on how to claim or request a flight when you have reached the target expenditure!!</p> <p> </p> <p> </p> <p> </p> <p>So basically, I have been using my Platinum Credit card for 18 months now & I still have not seen any benefits or have not been awarded any flights.</p> <p> </p> <p>If NEDBANK & SAA are to provide this type of package deal, they should honor them and provide prompt feedback to their clients and not 3 months later when the deadline to make use of an awarded flight has expired.</p> <p> </p> <p>Poor service, bad deal for the client - Poor image of the company and it's services.</p> <p> </p> <p> Service Request No: SR ********** </p>