SAA Voyager query hanging with no answer

The request was sent to ********** on 4 March as was stated by the call agent that I telephonically called. I was told on the 3 March to send an email explaining the problem since they require the correct department to locate my Voyager number. The call agent told me she cannot locate the Voyager number on the database but its been accepted I explained to her every time I login to SAA online boarding to retrieve my board pass. I have proof of every boarding pass. Why is it that I am still awaiting feedback on the location of this Voyager number and the fact that I am requesting the that ll my miles be updated with this voyager number. I was told by the call agent that I will have to forfeit these miles because they do not have this Voyager number. I refuse to forfeit the miles since they need to align there systems. Since the SAA system accepted this Voyager number I believe they need to align all the miles to my Voager number