SAA VOYAGER PROGRAM DOES NOT DELIVER

WE ARE PART OF THE VOYAGER PROGRAM AND HAVE BEEN ACCUMULATING POINTS ON OUR CREDIT CARD SPECIFICALLY FOR OR TRIP TO NEW YORK SO THAT WE COULD UTILISE THE POINTS TO UPGRADE/FOR A TICKET. WE HAVE BEEN WITH SA VOYAGER FOR MORE THAN 10 YRS AND HAVE ONLY BEEN ABLE TO UTILISE THE POINTS ONCE BEFORE LOCALLY DUE TO ALL THEIR RESTRICTIONS. THE TELEPHONE BOOKING TOOK ALMOST 2 HOURS WHICH WE FOUND UNACCEPTABLY LONG. SAA CONFIRMED THEY HAD UPGRADEABLE SEATS AVAILABLE BUT SA VOYAGER STATED THERE WAS NO AVAILABILITY. WHAT IS THE POINT OF OFFERING A LOYALTY PROGRAM WHEN YOU CAN NEVER GET ANY BENEFIT FROM IT. EVERY OPTION WE REQUESTED FROM SA VOYAGER THEY HAD AN EXCUSE FOR AND AS A RESULT WE WERE UNABLE TO USE ANY OF OUR POINTS FOR OUR OVERSEAS BOOKING. THIS WAS ONCE AGAIN A HUGE DISAPPOINTMENT TO US AS WE NEVER SEEM TO BE ABLE TO GET ANY BENEFIT FROM THIS PROGRAM AS THEY ALWAYS FIND A WAY TO NOT ALLOW YOU TO USE YOUR POINTS. WE HAVE SPOKEN TO FAMILY AND FRIENDS WHO ARE ALSO WITH SA VOYAGER PROGRAM AND THEY HAVE CONFIRMED THAT THEY TOO DO NOT RECEIVE ANY BENEFIT. THE PROGRAM SHOULD BE TAKEN AWAY AS IT IS MISLEADING TO THE PUBLIC.