1 reviews | Active since Jul 2016
SAA Voyager - missing miles not credited after 8 requests
<p>We flew SAA on an international trip. The flights themselves were a wonderful experience with superb SAA personnel all the way through. top points to SAA staff. they get 10 out of 10.<br /><br />SAA Voager get 1 out of 10.</p> <p>When we returned, SAA Voyager miles earned on the trip were not credited. After a huge amount of time and effort, Voyager staff eventually credited some of the missing miles. However for certain legs of the journey, there are still missing miles. After calling Voyager at least 10 times, and emailing them the boarding passes 8 times, they still have not reponded. We spoke to a person called "Samukelo" who did help with some flights, but then smply never came back to us on the missing miles for other flights. We flew 6 months ago, and this is still not resolved.</p> <p>Voyager is supposed to be a loyalty programme. It is actually the MOST FRUSTRATING experience, with a complete lack of regard by Voyager staff. They do not actually care about SAA. <br /><br />They let down the brand.</p>
