SAA Voyager Loyalty Program Ignores Loyal Members

As a Silver Voyager member, I flew on Swiss in December 2014, but the miles were rejected by the Star Alliance partner with no reason given. In January due to miles not being accumulated, my membership was downgraded to bronze and several priviledges were lost. Some subsequent flights miles have also not been accumulated since, and having app**** for, and been provided a PREMIUM SAA Voyager credit card, not a single mile has been gathered from the many purchases made including four flights from Johannesburg to New York, in spite of heavy marketing about additional and bonus air miles.<br> To date I have not had a single call from SAA or Mr. Kwepile on case No. ***7, open for two months now, and nothing was ever received to acknowledge emails and telephone calls on 6th February 2015, making it five months of zero customer service. Considering I hold a premium SAA voyager credit card, and have flown many years with SAA, obviously loyalty doesn't count and if nothing is done soon, Lufthansa will be getting my loyalty in future.