SAA Voyager insults client without doing proper research

My previous complaint refers. SAA-Voyager glibly writes back I am lying about not receiving a card, because they provide cards only after 3 flights, and my account does not have that. Meanwhile this account is decades old, flights still currently on the account are obviously not the only flights ever taken in decades. The card was earned in the previous century and never delivered. Now not only have I not received the service, SAA has called me a **** without even properly looking. I find this repugnant. Though I will certainly cancel my membership of Voyager if it is managed so ********ly that they think the current content of the account is the only content there ever was for decades, I insist on an apology or I shall take this further. NO more useless phone-calls, write to janmconradie at gmail dot com.