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WIllem Z

1 reviews | Active since Oct 2015

05 Oct 2015, 08:50

SAA VOYAGER *********** Personnel

I am a frequent flyer with SAA as I work outside South Africa. So I earn many Voyager miles - so I thought!<br> 6 months ago I decided to check my points balance and I realized no points were added in a long time. The reason from the system - points rejected - they could not match my name. My name did not change, why could they find it last year but not this year! Is it because of *********** personnel?<br> I reported this on 1 June to Voyager. I asked this to be corrected and all my rejected miles to be added. There was correspondence, and with every e-mail I repeated my request. Till today my Voyager claims are still being rejected. Six months later!<br> It there anyone with the knowledge to fix this? Or are they just not ignoring my multiple requests. Is there any Customer Care at Voyager?? Not that I could find in 6 months!<br> I am still losing my miles -- they do not even respond on my latest e-mails.

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