SAA Voyager incompetance

<p>I wanted to use airmiles to visit my aged mother in KZN. I app**** for the voyager certificate (an absurd way of dissuading one of actually USING the airmiles) and was awarded the incorrect certificate. I was awarded one for travel in Africa, but NOT South Africa. I wrote to them three times and kept getting emails like this -</p> <p><br />Case Reference Number: ********** 67596</p> <p> Dear Valued Customer,</p> <p>Thank you for contacting SAA Customer Support. Your inquiry has now been assigned to Ikram Senena. </p> <p> Case Number: ********** 6</p> <p> </p> <p>and then a big nothing. I have tried calling but just land up in automated hell. Eventually I bought a ticket to see my mother, but am now mile poorer and have no way of using the award certificate - which, by the way, was never sent to me. Naturally the miles were efficiently taken off my account though.</p> <p> </p> <p>Total waste of time accumulating SAA Voyager miles.</p>