SAA Voyager & Europcar mess up

I have had some really disappointing service and clear lack of accountability on the side of both SAA Voyager and Europcar.

I attempted to book a car using Voyager miles and was given a run-around from both call centers.

When trying to complete a booking in the Europcar website as directed to do, a message a technical error message displayed and suggested contact with the Europcar call-Centre. They claimed that they were unable to complete my transaction and indicated that only Voyager could do this since they no longer have the required access. On phoning the Voyager call Centre, I was told that Europcar needed to complete the transaction since they do not have the system to do this. Neither of the two call centers were prepared to take accountability to resolve my issue.

This situation is thoroughly dissatisfactory.

I have emailed both call centers and await a response