SAA Voyager bad customer care

I am a SAA Voyager member , when I try to login to my account I get an error message, I then reported the problem to SAA Voyager on 12/2016. I got no reply, I kept trying and trying until 1 July 2017, someon rep**** that they would assist, I must send my ID Copy, I sent it and sent to more queries to why it is taking so long to assist. Up until today no one bothered to assist. My problem is with logging in, Imagine people with bigger problems, how do they cope with such bad service. No wonder SAA is getting bankrupt, it is because of such bad service where existing customers are just a number.