1 reviews | Active since May 2012
SAA - USELESS, WILL NEVER USE SERVICE AGAIN
SAA & your Hong Kong ground staff / Jardine Aviation services a big ***** you.. My Flight out of Ningbo China to HK on HK Express was delayed by 1 hour due to bad weather out of Hong Kong so their return flight was delayed as a result I arrived at your SAA check in desk to do only a baggage drop at 11:07. (I was online pre-checked in) Flight departure was 11:55. Baggage drop closed at 11:05 and your ground Staff would not even accept my luggage as I had a boarding pass. 2 min late and would still have made the boarding gate and flight but No I was offloaded. Stuck in HK had to pay R3200 no show fee and now R5000 airport hotel as a walk-in !!! I wonder why I support SAA as your onboard air staff is below par and no willingness to help by your ground crews direct or contacted is *******. All my work colleagues fly Emirates out of Durban and they laugh at me for supporting SAA. I think you have now lost another frequent flying customer to Emirates, but who cares right ?
