CW
Chantal W

1 reviews | Active since Mar 2016

14 Mar 2016, 18:19

SAA thinks they are doing you a favor !

Departing from JHB to Brazil on SAA - my husband and I arrived from CT two hours prior to catch our connecting flight . Surprised by the check in staff who asked for our yellow fever cards - which we didn't have . We made our Brazil booking direct with SAA in CT airport who never informed us that we needed a yellow fever injection plus spelt my husbands name wrong - does Carlos look like Carols ? <br> We changed our flight to the next day (8000 ZAR later ) in order to obtain our yellow fever injections and were told to go to a hospital in Kempton Park . As we leave the airport we noticed an airport medical Centre - 5 min later we had our yellow fever cards . The staff of SAA were so rude and their attitude towards customers left me speechless ! Do they train these ladies in customer service at all ?? We could have been on that flight without all the hassle of changing tickets( loosing money ) etc if only they told us \ pls go downstairs get an injection ,it will take 5 minutes and you can fly\" ! The next day when we flew not one single person stopped us to ask for our yellow fever cards . <br> <br> "

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