SAA Terrible Service

On Monday the 11th of March 2019 while booking online with SA Airlink their banking page froze. The money for the ticket was processed (R2000) but the ticket was never issued. I called the SAA customer care thereafter where I was told that the money had not been processed on their side and should wait 8 hours and the operator also emailed me the itinerary. The following I went to the SAA "Manage Booking " part of the website and found that the ticket does not exist. When I called the SAA customer care line and the operator advised that the ticket was cancelled and would have to wait 14 days to get my money back - which is unacceptable. When to the bank only to find out that SAA is still holding the money. I called the SAA customer care line once again where an operator by the name of Nollie assisted me. Nollie told me that she could not help and thereafter I asked to speak with the manager, I was told that the manager was not available. The operator then asked for my credit card details where they tried to re-book the same ticket which would cost me R2000 more but all this was done without my permission. I was told that they needed the credit card details to reverse the first transaction. After this attempt the operator said that she could not help and said I should use another credit card. I then asked for the manager once again, the manager explained that they can book me the same ticket for and additional R20 + the initial amount and the manager had also said that the money from the first transaction would be returned the next day. The payment went through and the ticket was issued but the money was never returned. Keep in mind that this phone call was 59 minutes of which was my airtime, I was put on hold for long amounts of time. The operator was very rude at the end of the phone call even thought I was patient with them throughout the phone call. This is very poor service from SAA and this has happened to me for the second time. I need my R2000 back at the earliest.