SAA SUCKS

I am living in China and I needed help from SAA (SOUTH AFRICAN AIRLINES)regarding excess luggage,I sent an email on the 19/11/2017 today is the 24/11/2017 still no reply.what is the purpose of customer care in south Africa? Same as always in south Africa people getting jobs they can't do.We sent similar email to ABU Dhabi airlines instantly they not only emailed us but phoned.SAA YOU FREAKIN SUCK