SAA *****ing Personnel

My son flew SAA from NY via OR Tambo to Cape Town for a wedding. At OR his bag was reported lost and he immediately reported it to SAA. Got a ref no and promise that bag will be returned within 24 hours. Arrived in CT without clothes Wednesday, 7 Oct - went to buy clothes as he had nothing to wear. Bag was delivered 30 hours after he landed which is bad service.<br> <br> Worst of all - his personal Tissot watch, headphones for a friend, perfume for his sister, and a bottle of Chivas whiskey for his dad was all ****** from his bag by SAA workers. All of these presents were hand picked and had a lot of sentiment. You can clearly see how some other presents were opened and did not have appeal for the ******* such as make-up, scarves, caps and a wallet. I know there is a clause by SAA which relieves them from claims, but ... <br> <br> Please say that SAA will stand up and look into this incident and fire the culprits - surely there has to be cameras to watch these ******* *****ing from visitors to South Africa - SAA will definitely not have our support in flying anywhere ever again.<br> <br> We do hope however that SAA will compensate him for the clothes bought and some of the damages incurred.