SAA stalling to help customers with vouchers book new flights

Hi. SAA announced that they were opening bookings to the public on the 6th of September and the public who had vouchers from tickets that were booked near the beginning of the pandemic could use these to pay towards new bookings Noel You also announced the process of booking a new flight and selecting the ‘pay layer’ option then sending an email to designated email address to start the process of redeeming the voucher towards the new flight booking. I was amongst one of the first to make a booking on Monday and then sent the email the same day but I still have not heard from the EMD team till today. I then realized on Thursday that the current booking I made on Monday lapses after 72hr if it has not been paid for so I made yet another booking and sent another email to the team but this still has not been sorted. The price of the flight has now increased and my second booking is about to lapse tomorrow because it hasn’t been paid for. I’ve spent over R200 on airtime contacting the call centre with no resolution. It would be unfortunate to think that you only want people to pay for bookings and you don’t want to help people who made bookings prior to the pandemic. Please have a serious look at the redemption process especially because it is time sensitive. Thank you