SAA Staff with a horrible attitude.

This morning (01/02/2016) i boarded SA535 at 08:00am. I had checked in online the previous day and i got to the airport at 7.00am to drop off my luggage. When i got to Durban, i was told that my luggage was left in JHB and would be coming with the next flight at 11am and as soon as they got my luggage they would rush it to me to where i am staying (Currently at Wild Coast Sun in Port Edward). According to time calculation, the bag was due to arrive at Wild coast Sun at 13:30pm latest. I have an event i'm attending at 17:30pm and need clothing in my luggage to attend. I called SAA to try find out what was happening and a lady in the background who was addressing the lady i was talking to was shouting saying \Tell her to JUST wait, where are we going to find a driver, she must just wait\". I requested to speak to her (Ashija Hanraj) and she said from the other end \"No i'm not talking to her, i don't want to talk to her\". <br> <br> Management i plead with you to address this un-mannered lady who works for your company. That is no way to address customers at the mistake of SAA. This is the 3rd time i'm having luggage problems with SAA but i have never felt so disrespected by someone like this."